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  1. Customer Service
  2. Returns, exchanges and claims

Returns, exchanges and claims

Returns and exchanges

  • How do I change and return products?
  • Does the right of return apply to all products?
  • How can I return my order that was delivered to my home ?
  • I can't change the size/color of my product but it's available at the web shop. What should I do?
  • How can I return my order from abroad?
  • When will my return/claim be processed?
See all 11 articles

Claiming products

  • What if my product is damaged or defective?
  • Bicycle claims
  • Setup of a bicycle, first service and warranty service
  • How can I make claim regarding my Polar product?
  • How will the claim be refunded?
  • Can I make a product claim that I ordered from the webstore to a store ?
See all 7 articles

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