I've returned a product. How will I get refunded?

The payment will always be refunded to the method of payment on your order. If you have paid via a method that can't be refunded automatically, you will have added your account number  on the return form. 

Orders that have been paid through online bank and debit card will be refunded to the account that was used to pay for the order. 

Orders that have been paid with a credit card will refunded directly to the used card and orders that have been paid by invoice will be refunded to the invoice. 

 

The refund will be paid when the return has been processed.  The handling time varies depending on the  number of returns received and congestion situation at the warehouse.  The refund will be paid within 14 days after the return has been received at the warehouse. 

 

The refund will show on your method of payment around 1-3 bank days after the refund has been processed. If you have paid by credit card and the refund does not show up, please see if the refund is shown on the purchase day. 

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