Contact our customer support as soon as possible via phone, chat or through the contact form.
You can find our customer support contact information here.
If you're contacting us though the contact form, choose as subject "Tilaus ja toimitus"-> My message is about " "Tilauksen peruuttamista". This way your request will be directly sent to our warehouse where they handle all orders.
It's possible to cancel the order if the order has not been handled. If the order is already under handling, it may not be possible to cancel it. In this case, you can choose not to pick up the package so that the package would return to our warehouse, this is free of charge. Alternatively you can pick up the package and return it, this way the whole return and refund process would be faster.